Website chat
One widget with custom appearance and settings for each project.
A platform for customer communication
Every conversation.
One workspace.
Connect website chat, bring your channels together, and set up automated replies. Manage every website and its team in one dashboard.
No software installation required. Works in your browser.
Contact channels
Integrations with messengers and staff Telegram groups.
Automation
AI tools and knowledge bases for handling common requests.
Secure access
Sign in to SmartChat
Sign in with Telegram. Your dashboard will show only the sites you can access.
Telegram may ask to share your verified phone number. This is required for phone-number invitations.
Dashboard
Your sites
Select a project to manage its settings and access permissions.
New site
Add a site
Enter your website address. It will appear in your dashboard immediately; chat starts working once you install the widget.
Select a site
The selected site's settings and users will appear here.
Current site
Staff Telegram group
Requests from all connected channels arrive here. Enable topics so staff can reply.
Staff Telegram group
Messages from website chat and bots arrive here. Staff reply in group topics.- Create a Telegram supergroup and enable topics.
- Add the staff bot as an admin with permission to manage topics.
- Generate the command below and send it as a message in the group.
Advanced widget settings
Settings are stored separately for each site. Blank values restore defaults, except the SmartChat label, which can be hidden.
Interface texts and translations
All labels, errors, and statuses shown in the widget. Override defaults for the current site.
Quick chat buttons
Preset messages or links. The first 12 active buttons are shown on your website in order.
Automation and AI
Automatic replies work independently of AI. AI also requires a main prompt and active scenarios.
Main business prompt
Contents of the system rule #MAIN_PROMPT from the knowledge base. Without it, AI will not generate replies.
AI scenarios and knowledge base
Knowledge entries, replies and optional tool templates. Scenarios can guide the model or trigger actions.
Phrase-based auto replies
Exact phrases or patterns with %. Each line is a separate question. Works even when AI is disabled.
Communication channels
Connect customer Telegram, Viber, Instagram and WhatsApp channels. Each site has independent settings.
Only the site owner can connect or disconnect channels. Existing connections are visible to all members.
Customer Telegram
A separate bot for visitors to contact your company.Customer Viber
Messages from the Viber bot appear in the shared inbox.Bot messages and keyboards
Greetings and keyboard layouts for customer Telegram and Viber bots. Keyboards must contain a valid messenger-specific JSON object.
Instagram Messaging
Connected through a Meta app. Register the webhook manually in Meta; shared verification keys are stored on the server.
WhatsApp Business
Cloud API settings for the site. Webhook verification token and App Secret are shared and configured on the server.
Customer conversations
Messages from the website and connected messengers.
Loading inbox…
Select a conversation on the left
Site users
Invite staff using their Telegram username or phone number. They accept access after signing in with Telegram.